A minute is line time, counted by the second and never rounded up to a full minute per call. Calls your AI agent makes count while they ring and while it talks. Incoming calls count from the moment your AI agent answers until the call ends. A call sent straight to your own phone counts only while it rings.
Each call counts on its own, so on Premium, 3 calls at once use minutes 3 times as fast. Not counted: calls the phone company rejects before they ring, the time between calls, and your own conversation after a call is transferred to you.
Minutes past your plan are billed weekly, on Fridays, at your plan's extra-minute rate. There are no extra minutes in the first week: calling stops at 500 minutes.
Call languages: for calls to your leads, one language is included in every plan (English or Spanish). Each extra language is $50 a month, added to your plan when you ask us at support@dialdart.com. A minute counts the same in any language. The receptionist that answers your line speaks English.